{"xsrfToken":"bf6b2e4fb901a8af6612d6aa4de9cae9d43b834a_lout","branding":{"id":"1","key":"support","name":"Junovi - Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/45bc7707-0429-46cb-ba3c-3e444ed57d93/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTRmODRmNS04Y2VmLTQwMTgtYjBjZC1jZDEzNGZlYzY0ODYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ1YmM3NzA3LTA0MjktNDZjYi1iYTNjLTNlNDQ0ZWQ1N2Q5MyI6WyJyZWFkIl19LCJleHAiOjE3MzIxOTkyMTAsIm5iZiI6MTczMjE5ODYxMH0.G_rK5iAaWzru_-VmhtGA6n2Qv4EBFc-g2MgjsgC4bk4&client=c14f84f5-8cef-4018-b0cd-cd134fec6486&mode=fit","logoId":"45bc7707-0429-46cb-ba3c-3e444ed57d93","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#671e9d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2d4d25a7-8735-40a8-a6ab-dec6ed049845/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTRmODRmNS04Y2VmLTQwMTgtYjBjZC1jZDEzNGZlYzY0ODYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkNGQyNWE3LTg3MzUtNDBhOC1hNmFiLWRlYzZlZDA0OTg0NSI6WyJyZWFkIl19LCJleHAiOjE3MzIxOTkyMTAsIm5iZiI6MTczMjE5ODYxMH0.YxP6S2ViRYI0nia0i9pOTDgX3p4wGqOcDURccGqAp5Q&client=c14f84f5-8cef-4018-b0cd-cd134fec6486&height=300&mode=fit","bannerMediaApiFileId":"2d4d25a7-8735-40a8-a6ab-dec6ed049845","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"support","projectId":10001,"serviceDeskId":1,"name":"Junovi - Service Desk","description":"<p>Welcome! You can raise a support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10440,"iconUrl":"https://junovi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10440","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10465,"iconUrl":"https://junovi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10450,"iconUrl":"https://junovi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10485,"iconUrl":"https://junovi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[1],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10472,"iconUrl":"https://junovi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10446,"iconUrl":"https://junovi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10446","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10457,"iconUrl":"https://junovi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10457","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Junovi"}],"orderMapping":{"1":[1,5,3,6,7,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c1b72d30-d2a9-3fba-9b25-f3d2bd9b99b6","appLinkName":"System Confluence","appLinkUrl":"https://junovi.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Support","spaceUrl":"https://junovi.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://junovi.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTRmODRmNS04Y2VmLTQwMTgtYjBjZC1jZDEzNGZlYzY0ODYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxOTk4MTAsIm5iZiI6MTczMjE5ODYxMH0.ifoPyhi1XcBB18y9JinYSfx9E_QnieqNFMiXjZdxmlc","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"c14f84f5-8cef-4018-b0cd-cd134fec6486","tokenDurationInMins":20}},"reqCreate":{"id":6,"projectId":10001,"form":{"name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","intro":"<p>Let us know your idea for a new feature.</p>","instructions":"","icon":10485,"iconUrl":"https://junovi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":0,"date":"2024-11-21T15:16:51+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c1b72d30-d2a9-3fba-9b25-f3d2bd9b99b6","appLinkName":"System Confluence","appLinkUrl":"https://junovi.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Support","spaceUrl":"https://junovi.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://junovi.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTRmODRmNS04Y2VmLTQwMTgtYjBjZC1jZDEzNGZlYzY0ODYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxOTk4MTEsIm5iZiI6MTczMjE5ODYxMX0.VKS0KsNDHZITg8CSzfw08QzdxIuXBq8WQO6hIeVrh4s","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"c14f84f5-8cef-4018-b0cd-cd134fec6486","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=junovi","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"bf6b2e4fb901a8af6612d6aa4de9cae9d43b834a_lout","baseUrl":"https://junovi.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://junovi.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c14f84f5-8cef-4018-b0cd-cd134fec6486","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3ff855aaa204492aa1c7f1c863ea0665","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}