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How to get help
Following support channels are available:
- Review our public documentation.
- Raise a support request at our help desk.
- Ask a question in the Atlassian community.
Support for our Atlassian Marketplace apps includes the following:
- Investigation of problems with our apps.
- Support with the installation of our apps.
- Support for upgrades and updates of our apps.
Rating and response time
We will try to answer you as fast as possible. Our business hours are Monday to Friday from 8 am to 5 pm (CET), German and Hessian Holidays excluded.
Rating | Definition | Response time |
---|---|---|
Critical | Problem with an app in a production environment, which causes the system or a critical business process to not work correctly or with severe cutbacks. | 8 business hours |
Normal | Other problems with our apps. | 24 business hours |